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	<title>InfoSource &#187; MacBook Pro</title>
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		<title>Thinking Outside &#8220;The Box&#8221;</title>
		<link>http://www.infosource.net/2009/11/25/thinking-outside-the-box/</link>
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		<pubDate>Wed, 25 Nov 2009 19:37:05 +0000</pubDate>
		<dc:creator>JZepp</dc:creator>
				<category><![CDATA[Apple]]></category>
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		<guid isPermaLink="false">http://www.infosource.net/?p=566</guid>
		<description><![CDATA[I realize that we in IT, can easily take for granted how difficult challenges such as a new computer can be for some consumers, especially coming over to anything new or different.  After purchasing my new Apple MacBook Pro 13" notebook computer system that I wrote about in the previous post, Apple Makes It as Easy as 1-2-3, thinking nothing of it, I thought that its quite likely that some of you may never have had the opportunity to see what the experience of taking an Apple computer home or to your office is like.]]></description>
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		<title>Apple Makes It as Easy as 1-2-3</title>
		<link>http://www.infosource.net/2009/11/25/apple-makes-it-as-easy-as-1-2-3/</link>
		<comments>http://www.infosource.net/2009/11/25/apple-makes-it-as-easy-as-1-2-3/#comments</comments>
		<pubDate>Wed, 25 Nov 2009 16:33:31 +0000</pubDate>
		<dc:creator>JZepp</dc:creator>
				<category><![CDATA[Apple]]></category>
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		<category><![CDATA[customer service]]></category>
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		<category><![CDATA[James Zepp]]></category>
		<category><![CDATA[MacBook Pro]]></category>
		<category><![CDATA[Menlo Park]]></category>
		<category><![CDATA[NJ]]></category>
		<category><![CDATA[purchase]]></category>
		<category><![CDATA[Scott Goldstein]]></category>

		<guid isPermaLink="false">http://www.infosource.net/?p=415</guid>
		<description><![CDATA[As a general rule, I don't like to "buy in" to television advertisements unless they can prove to be factual in some way or form, especially coming from a company like Apple who primarily runs their advertisement campaign to compete against the PC market.  That being said, the video illustrated on customer service is painfully accurate as I can't help but agree at how easy Apple has made the customer experience, after my recent visit at the Apple Store in the Menlo Park Mall in Edison, NJ.  I went to the Apple Store with a simple question in mind:  If I were to act as a typical business customer and show interest in purchasing a new computer from Apple, how hard would it be, and what would my experience be like?]]></description>
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